manage inbound and/or outbound calls;
follow various communication scripts when speaking to a caller;
handle customer engagement;
identify customer needs, answer questions and solve problems;
up-sell products and services when possible;
Requirements & Skills
Effective communication skills. ...
Knowledge retention and recall. ...
Ability to handle pressure. ...
Speed and efficiency. ...
Creative problem solving. ...
Emotional stability. ...
Empathy. ...
Organizational ability.
Minimum Qualification Requirements
Certificate.
Minimum Experience
1 year
Call center agents needed urgently to work in Kampala and Wakiso. Candidates should be ready to work,flexible,problem solvers creatibe and reliable. Customer care and good communication skills are considered 100%
