Customer Care Official

Ensure that patients/clients entering the hospital are warmly received and attended to • Observe maximum organization and hygiene for the different facility areas i.e., waiting areas, Consultation rooms, Washrooms, parking areas • Plan for each shift, ensuring that the different waiting areas have adequate seats, the different service points have the different staff on duty, air conditioners are on when required, TVs are functional • Ensure patients are comfortable while at the facility by identifying and addressing any issues that may cause patient discomfort such as unpleasant smells, too much noise, other patients, among others. • Take charge of the outpatient flow to ensure a smooth service experience for each client

• Active Listening skills i.e., giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Ability to speak or talk to others to convey information effectively. • Be service oriented i.e., actively looking for ways to help people. • Being aware of others’ reactions and understanding why they react as they do. • Critical thinking skills i.e., using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Ability to manage one’s own time and the time of others.