Ensure that patients/clients entering the hospital are warmly received and attended to
• Observe maximum organization and hygiene for the different facility areas i.e., waiting areas, Consultation rooms, Washrooms, parking areas
• Plan for each shift, ensuring that the different waiting areas have adequate seats, the different service points have the different staff on duty, air conditioners are on when required, TVs are functional
• Ensure patients are comfortable while at the facility by identifying and addressing any issues that may cause patient discomfort such as unpleasant smells, too much noise, other patients, among others.
• Take charge of the outpatient flow to ensure a smooth service experience for each client