● Strong verbal and written communication skills are crucial for effectively interacting with our customers, understanding their needs, and providing clear and concise responses.
● Should possess empathy toward customers' concerns and demonstrate patience when dealing with challenging or upset customers.
● The ability to analyze and resolve customer issues efficiently is important. The candidate should be able to think critically, troubleshoot problems, and provide appropriate solutions.
● The candidate should be able to handle multiple customer inquiries simultaneously. Being able to prioritize tasks, manage time effectively, and handle multiple conversations or channels is important.
● Proficiency in using computer systems, software applications, and customer relationship management (CRM) tools is required t