Customer Support Associate

● Providing product knowledge and guidance: You should have a deep understanding of Yo-Waste's products and services to assist customers effectively. You will educate customers on how to use the platform, provide guidance on waste management practices, and help troubleshoot any technical or operational issues they may encounter. ● Handling customer complaints: Inevitably, customers may have complaints or negative experiences. It would be your responsibility to listen attentively, empathize with their concerns, and work towards finding a satisfactory resolution. This may involve coordinating with other teams within the startup to address complex issues and ensure a positive customer experience. ● Contributing to knowledge base and documentation: As you interact with customers and address their queries, you would contribute to the creation and maintenance of a knowledge base. This includes writing support articles, FAQs.

● Strong verbal and written communication skills are crucial for effectively interacting with our customers, understanding their needs, and providing clear and concise responses. ● Should possess empathy toward customers' concerns and demonstrate patience when dealing with challenging or upset customers. ● The ability to analyze and resolve customer issues efficiently is important. The candidate should be able to think critically, troubleshoot problems, and provide appropriate solutions. ● The candidate should be able to handle multiple customer inquiries simultaneously. Being able to prioritize tasks, manage time effectively, and handle multiple conversations or channels is important. ● Proficiency in using computer systems, software applications, and customer relationship management (CRM) tools is required t