Taking bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer
checking in guests, allocating rooms and handing over keys
answering questions about hotel facilities and about local transport, places of interest and entertainment
dealing with special requests, such as room service, taxi bookings or wake-up calls
passing on messages to guests and taking mail for posting
passing on any guests' problems to the appropriate member of staff
answering the phone, operating the switchboard and dealing with the email and mail
checking out guests, adding up their bills and taking their credit, debit card or cash payments
Job Type: Full-time,