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Kampala, Rubaga
48 views
Call Centre Agent
Work Experience
more than 5 years
Job Type
Full-Time
Employment Status
Employed
Gender
Male
Marital Status
Married
Age
Previous Work Experience
Uganda Telecommunication Ltd
Call Centre Advisor Back Office
Nov 2011 - Nov 2014
Dubai investment park back
Admin Officer /Talesales Team Leader (CC)
Nov 2020 - Sep 2022
Uganda Network on Law Ethics and HIV
Administrative Assistant
Apr 2008 - Feb 2011
Education
• Bachelors in Psychology from Kyambogo University, Location, Kampala Uganda, From: 08/2008 To 11/2011
Still Studying
No
Skills
CORE COMPETENCIES & SKILLS ARE:
• Administration and customer care handling
• CRM system management
• Data entry and inventory management
• Multasking and computer literate (Advanced experience)
• Fast learner and high skilled in work adoptability
• Analytical and critical thinker, applied problem solving,
• Ethical reasoning and Decision Making,
• Customer care management and relations,
• Indoor marketing and teleselling
• Team player and with interpersonal social conduct
• Digital virtual/crypto knowledge and transaction
• Applied security skills
• Effective communication both verbals, written, none verbal, spoken and interpretation
Languages
I can speak English, Basic Turkish, Luganda, Rukiga, Rutooro, Runyooro, Runyankole, Rukiga and Basic Kinyarwanda.
Certifications
• Certificate in effective communication with people who are infected from MOH
• Certificate in Computer Studies from Makerere University
• Certificate in customer care and Management online training
• Certificate in ART Management from SCOT
• Certificate in human right and advocacy from Uganda Network on Law, Ethics and HIV/AIDS
• Certificate in basic security from National Security Institute Abu Dhabi United Arabe Emirates
Highest Qualification
Degree
References
nce
1. Mr Richard Mayanja- Head of Communication – DGF- Tel No
2. Mrs Hawa Katumba – Senior Secretary – Makerere University – Tel No
3. Mrs Dorah K Kiconco – UGANET – Executive Director – Tel No
Re: application for position of call centre agent
i hereby apply for the above position in your reputable organization that was advertised as vacant on the great uganda jobs website of which i have experience in.
am a ugandan aged 38 with a degree and diploma in guidance and counseling (psychology) from kyambogo university with a vast experience as follows;
• as an admin officer/psychosocial worker for 4 years with ngo (uganet-uganda network on law ethics and hiv/aids). i wrote a simplified booklet on hiv at workplace under civil society fund (csf) and open society fund (osf)
• i worked with corporate companies like uganda telecommunication ltd customer care relations (back office) for 3 years. from there, i was able to manage dealer agents from the field and contributed mainly to sales drives of the company.
• outside uganda, i have worked i the same position at dubai investment park that deals with virtual mining platforms, as an administrative officer/tale sale’s team leader for 2 years. i lead over 80 tale sales agent to sell virtual crypto currencies.
i can speak english, basic turkish, luganda, rukiga, rutooro, runyooro, runyankole, rukiga and basic kinyarwanda. and i can adopt quickly on whatever application given if given an opportunity.
i hold degree and diploma in psychology (guidance and counselling) from kyambogo university, with customer care and computer studies certificate and many more.
USh800,000 - 1000,000
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