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Never Split the Difference Chris Voss. C
Brand New
Condition
Books
Type
Guide
Genre
Never Split the Difference" by Chris Voss is a negotiation guide based on FBI hostage tactics, emphasizing emotional intelligence over cold logic. It argues against splitting the difference, advocating for "tactical empathy" to understand the other side's emotions, build trust, and influence outcomes. Key techniques include active listening, mirroring, labeling emotions, using calibrated questions (how/what), and aiming for "that's right" instead of "you're right".
Safety tips
- Avoid paying in advance, even for delivery
- Meet with the seller at a safe public place
- Inspect the item and ensure it's exactly what you want
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- Only pay if you're satisfied
