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Kampala, Central Division, 8 hours ago
1 views
Call Center Solution for Small Business Phone System IP PBX
Programming & Tech
Type of Service
Support & IT
Specialization
All-inclusive call center features ip pbx
•interactive voice response (ivr) multi-level, multi-lingual, time condition-based, custom greetings & voice prompts
•routing & queue treatment, automatic call distribution (acd)*, skill-based routing*, priority queue & acceleration, automatic queue callback*, queue ring strategies, music on hold, custom voice prompts, queue position announcement, estimated wait time announcement
•agent experience, web-based ux, dynamic & statistic agents, queue panel*, missed call disposition*, screenpop, contact record display*
•dashboard & reporting
wallboard & real-time analytics*
sla monitoring & notifications*
real-time and historical reports*
-ivr reports
-agent performance report
-agent call summary reports
-agent activity reports
-queue performance report
-queue callback reports
-queue activities reports
USh 1,500,000per service
Safety tips
- Check Feedback to make sure the person is reliable
- Agree on the scope of work and remuneration
- Meet in person at a safe public place
