Provide technical support for over 20 users, ensuring smooth functioning of desktops, laptops, and peripherals.
• Install, configure, and maintain systems, applications, and security tools.
• Troubleshoot hardware, software, and network connectivity issues.
• Conduct preventive maintenance of computer equipment.
• Manage antivirus updates and system patches.
• Maintain IT equipment records and documentation.
• Collaborate with procurement on sourcing IT tools and consumables.