Reception / General Duties

Responsibilities of a hotel receptionist welcoming guests warmly and professionally upon arrival checking guests in and out of the hotel efficiently handling room reservations, cancellations, and modifications answering phone calls, emails, and guest inquiries providing information about hotel services, facilities, and local attractions managing guest complaints and resolving issues politely and promptly processing payments, issuing invoices, and handling cash or card transactions maintaining accurate guest records and updating the booking system coordinating with housekeeping and maintenance staff regarding room status ensuring the reception area is clean, organized, and presentable following hotel policies, safety procedures, and confidentiality standards plus all other general duties

Requirements High school diploma or equivalent (hotel management training is an advantage) Basic computer knowledge and ability to use hotel booking systems Good command of spoken and written English (additional languages are a plus) Previous customer service or hospitality experience (preferred but not always required) Professional appearance and positive attitude Ability to work flexible hours, including nights, weekends, and holidays Skills Excellent communication and interpersonal skills Strong customer service and problem-solving abilities Polite, friendly, and patient manner with guests Good organizational and time-management skills Ability to handle pressure and multitask during busy periods Attention to detail and accuracy in handling guest information and payments Teamwork skills and ability to coordinate with other hotel departments

Diploma / Degree High school certificate or equivalent Basic knowledge of computers and office software Ability to read, write, and speak English Good communication and customer service skills Professional appearance and polite behavior Flexible to work long hours and all shifts, including weekends and holidays