Kampala, Central Division, 19/05
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Debt/Credit Collection Officer
Job Type
Full-Time
Career Level
Middle
Application Deadline
31/05/2026
Responsibilities
The Credit/ Debt Collection Officer will be responsible for managing and monitoring credit accounts and facilitating online debt collection. The role involves contacting customers, negotiating payment arrangements, and maintaining accurate records of payment transactions. The officer will also be responsible for resolving customer inquiries, providing excellent customer service, and ensuring compliance with company policies and regulations.
Requirements & Skills
-Prior experience in Credit management, Debt Collection or related roles.
-Excellent communication and negotiation skills.
-Ability to work wit customers to find mutually beneficial solutions.
-Attention to detail and strong organization skills.
Minimum Qualification Requirements
Must have good verbal and written communication skills.
Must have an assertive but have tactful approach.
Must be able to stay calm under pressure and work to meet deadlines.
Must have strong negotiation skills and the ability to explain financial matters firmly and clearly.
Minimum Experience
less than 1 year
JOB DESCRIPTION
Our fintech company in Najjera ,Uganda is urgently recruiting for the position of debt collectors (5 positions).
Responsibilities
Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.
Develop reports on aged debt accounts and days sales outstanding (DSO) reports.
Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.
Offer exceptional services to customers in prompt and accurate manner.
Review collection queue to perform collection activities accordingly.
Adhere to customer policies and procedures.
Close a specific number of collection accounts each month to meet assigned target.
Contact debtors and implement repayment schedules and terms.
Maintain security and confidentiality of company and customer information
USh 300,000 - 400,000
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