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Kampala, Central Division, 10/12/2025
4 views
Customer Service CV
Job Type
Full-Time
Employment Status
Employed
Gender
Male
Marital Status
Single
Age
21
Education
I completed Senior Six (UACE) in 2024 at Kitagata Secondary School, specializing in Biology, Chemistry, and Mathematics (BCM). My earlier Uganda Certificate of Education (UCE) was obtained from Kyangyenyi High School in 2022.
Still Studying
No
Skills
Mobile Money & Cash Handling:
Hands-on experience as an Airtel/MTN mobile money agent, processing transactions (deposits, withdrawals, bill payments) daily.
Accurate cash management and record-keeping.
Customer Service & Communication:
Proven ability to assist customers clearly and professionally, resolving issues efficiently.
Experience upselling mobile money services.
Computer & Software Skills:
Microsoft Office Suite:
Excel: Tracking transactions and creating reports.
Word: Documentation and formal communication.
PowerPoint: Designing presentations (e.g., for training or proposals).
Access: Basic database management (if applicable).
Quick learner of POS systems and other business software.
Problem-Solving & Adaptability:
Troubleshooting transaction errors and technical glitches during mobile money operations.
Self-taught skills in Python (beginner) and graphic design (Canva) for side projects.
Languages
English
Runyakore
Luganda
Certifications
Uganda Advanced Certificate of Education (UACE) – 2024 (UNEB)
Uganda Certificate of Education (UCE) – 2022 (UNEB)
Practical training in Mobile Money Operations (Airtel & MTN Agent)
Digital skills: Microsoft Office, Python (beginner), and graphic design tools (Canva, Snapseed)."
Highest Qualification
High School (S.S.C.E)
References
Nabaasa Collins Karemire
Position: Senior Liaison Officer, UEDCL
I am a hardworking person with experience in mobile money (Airtel/MTN agent work) and helping customers. I handle cash, solve problems, and make sure people are happy with the service.
I also know:
Microsoft Office (Word, Excel, PowerPoint, Access).
Basic Python programming and graphic design (Canva).
How to learn new things quickly on my own.
I am reliable, good with numbers, and enjoy working with people.
Below USh500,000
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