Store Operations & Efficiency: Oversee daily opening and closing procedures, maintain store presentation standards, and ensure smooth execution of day-to-day retail activities at the Seventh Street location.
Inventory Management & Stock Control: Monitor stock levels of sanitary ware, glass, and fixtures, manage incoming shipments, conduct regular audits, and reorder popular items to prevent shortages.
Team Leadership & Staff Training: Guide, motivate, and train floor staff and sales representatives, set performance goals, and manage daily staff scheduling.
Customer Service Excellence: Handle customer inquiries, resolve escalations or complaints professionally, and build strong relationships with walk-in retail clients and commercial contractors.
Sales & Performance Tracking: Monitor daily, weekly, and monthly sales targets, analyze retail trends, and implement strategies to boost store revenue and profitability.