- *Greet customers* warmly and seat them
- *Take orders* accurately and explain the menu, specials, and deals
- *Make recommendations* - upsell drinks, desserts, add-ons
- *Serve food and drinks* promptly and in the right order
- *Check back* to make sure food is okay and refill water/coffee
- *Handle complaints* politely and get a manager if needed
# *2. Operations & Setup*
- *Set up tables* - clean, set cutlery, napkins, condiments before service
- *Restock* stations: water, glasses, cutlery, napkins, menus
- *Run food* from kitchen to tables
- *Clear tables* quickly and reset for next customers
- *Process payments* - take cash/mobile money/card, give correct change and receipts
Hygiene & Safety*
- *Keep service area clean* - tables, trays, floors
- *Follow food safety rules* - wash hands, carry food properly, no touching plates