Call Center Solution for Small Business Phone System IP PBX

Okuwandiika Puloguramu ne Tekinologiya

Ekika ky'obuweereza obwa ssente

Obuyambi ne Tekinologiya w'Amawulire

Obumanyirivu

All-inclusive call center features ip pbx •interactive voice response (ivr) multi-level, multi-lingual, time condition-based, custom greetings & voice prompts •routing & queue treatment, automatic call distribution (acd)*, skill-based routing*, priority queue & acceleration, automatic queue callback*, queue ring strategies, music on hold, custom voice prompts, queue position announcement, estimated wait time announcement •agent experience, web-based ux, dynamic & statistic agents, queue panel*, missed call disposition*, screenpop, contact record display* •dashboard & reporting wallboard & real-time analytics* sla monitoring & notifications* real-time and historical reports* -ivr reports -agent performance report -agent call summary reports -agent activity reports -queue performance report -queue callback reports -queue activities reports

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