Communication: Excellent verbal communication and active listening skills.
Customer Service: Strong customer focus and dedication to providing exceptional service.
Problem-Solving: Effective conflict resolution and analytical thinking abilities.
Technical Proficiency: Familiar with CRM software and data entry.
Time Management: Ability to multitask and prioritize tasks effectively.
Teamwork: Collaborative team player open to feedback.
Empathy: Understanding and addressing customer needs with care.
Language Skills: [Bilingual in English, Swahili and French].