*Business & Customer Skills*
- *Customer Service* - Greeting customers with respect, answering questions, solving problems politely.
- *Communication Skills* - Clear speaking and writing in English . Good on phone and email.
- *Cash Handling & Basic Accounting* - Handling money, giving correct change, balancing daily sales, invoices, receipts.
- *Sales Support* - Helping to sell, arranging products, knowing prices.
- *Inventory Control* - Knowing what is in stock, what is finished, and when to order.
- *Negotiation* - Talking with suppliers or customers to get a good deal for the business.