It Specialist Personnel

Identifies and procures the hardware and software needed to satisfy user requirements. Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users' premises Provides technical support to users for voice and phone systems, including Net Fortris phone systems and virtual voicemail systems Loads appropriate software packages such as operating systems, networking components and office applications Provides network and server administration and oversight, including monitoring security and backup protocols Assists in the customization and adaptation of existing programs to meet users' requirements Provides telephone, in-person and online support to end-users Coordinates activities with network services and information systems groups Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication Administers email and anti-virus systems.

Working knowledge of relevant operating systems, software and programming Excellent problem-solving and critical thinking skills Keen attention to detail Good organization, time management and prioritization Efficient troubleshooting abilities Effective communication skills, including speaking, writing and active listening Great customer service and interpersonal skills