Distributors

• Active Listening: Pay close attention without interrupting, and rephrase customer issues to verify you understand them. • Empathy: Acknowledge and validate customer feelings, especially during stressful or frustrating situations. • Clear Communication: Speak or write concisely, avoid confusing industry jargon, and maintain a calm, positive tone. • Patience & Stress Management: Stay calm and composed when dealing with upset, angry, or demanding clients. • Problem-Solving: Think quickly on my feet, diagnose root causes, and offer practical alternatives or solutions.

MR JACHAN HENRY MANDIR DEAN OF STUDENTS ISBAT UNIVERSITY