I am a professional, organised and customer-focused receptionist with two years of direct experience at Grand Of Grands Hotel and a Bachelor's degree from Clarke International University. My experience has equipped me with strong skills in guest reception, customer service, bookings and reservations, communication, record keeping, handling enquiries and supporting smooth daily operations. I am confident, well-well-presented, reliable and able to remain calm and professional when dealing with different customers and challenging situations. I speak English, Luganda and Lango, and I am committed to providing excellent service and creating a positive experience for every guest. I am eager to bring my hospitality experience, professionalism and strong work ethic to your organisation.