Frequently Asked Questions

Sure, just as ads feedback may contain inappropriate or false information that can mislead other users or harm the reputation of honest sellers. That's why we review every feedback before it becomes publicly available. 

There are several feedback statuses: 

1. Moderation – as soon as you publish your feedback, it goes on review. It has a "Moderation" status until we make a decision about it;
2. Active – you won't actually see any frame with this word, but if your feedback is publicly available and anyone can see it, it's the "Active" status;
3. Declined – it may happen that your feedback is considered false or not related to the details of your interaction with this particular seller. In this case, the status would be "Declined", and unless you edit it and send it for another review, it won't be visible on Jiji;
4. Converted to complaint – if your feedback describes the seller as a scammer or it contains proof of suspicious activity of this seller, we convert your feedback to the complaint and start our security check to see if this user proves to be indecent. If we find proof, they will be blocked.